Privacy Policy

Effective date: 1 January 2026

Introduction

This privacy policy explains how garnet-dune collects, uses, and protects your personal information when you use our website and services.

Information we collect

We collect information that you provide directly to us, including:

  • Name and email address when you submit enquiry forms
  • Delivery address for order fulfilment
  • Custom route information for personalised map requests
  • Communication preferences

We also collect technical information automatically through cookies and similar technologies:

  • Browser type and version
  • Device information
  • IP address
  • Pages visited and time spent on site

How we use your information

We use the information we collect to:

  • Process and fulfil your map orders
  • Respond to your enquiries and provide customer support
  • Create custom maps based on your specifications
  • Send order confirmations and updates
  • Improve our website and services
  • Comply with legal obligations

Legal basis for processing

We process your personal data based on:

  • Contract performance: to fulfil orders and provide services you've requested
  • Legitimate interests: to improve our services and communicate with customers
  • Consent: where you've provided explicit consent for specific processing activities
  • Legal obligations: to comply with applicable laws and regulations

Data sharing

We do not sell your personal information. We may share your data with:

  • Shipping providers to deliver your orders
  • Payment processors to handle transactions
  • Service providers who assist in website operation
  • Legal authorities when required by law

Data retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order information is typically retained for seven years for accounting purposes.

Your rights

Under GDPR and UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, contact us at [email protected]

Cookies

We use cookies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more details, see our Cookie Policy.

Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

International transfers

Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place.

Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.

Contact us

For questions about this privacy policy or our data practices, contact us at [email protected]